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NSO Gear B2B Terms and Conditions
Target Audience
Our B2B services are tailored for adventure companies, military and camping shops, organizations and unions involved in outdoor activities, and military training facilities.
Product Selection
Our B2B terms apply to all products listed in our online catalog. We are open to special requests for products within the same sector, subject to availability.
Volume-Based Discounts
Eligible B2B customers can benefit from a 15-30% discount on retail prices. Discounts may be further increased based on the specific volume of product codes ordered.
Minimum Order Quantity
The minimum initial order value for B2B purchases is €300. To keep your B2B account active, an annual order minimum of €900 is required.
Customization Options
We offer customization services, including branding and special packaging, to align with your brand identity. Contact us with your specific requirements.
Payment Terms
All B2B orders require payment in advance. Payments are processed securely through our designated payment gateways.
Turnaround Time
- For products in stock, expect a preparation lead time of 2-3 business days, with an additional 1-2 business days for delivery to the nearest ACS courier shop.
- For products not in stock, preparation might take 3-4 weeks, followed by 2-3 business days for delivery to your premises, depending on the order volume.
Delivery and Shipping
- Lower volume orders are shipped via ACS courier.
- For higher volume orders, shipping methods will be determined based on the total volume of the order, potentially including services like DHL Express.
B2B Customer Support
For all B2B-related inquiries, orders, and assistance, please reach out to our dedicated team at b2b@nsogear.com.
Legal Terms
- Applicability: These terms govern all B2B transactions between NSO Gear Limited and any business entity purchasing our products. By placing an order, you agree to these terms.
- Offer and Acceptance: The content on our website is not an offer under Cyprus law but an invitation to treat. A contract is formed upon our acceptance of your order with an email confirmation.
- Order Amendments: Amendments or cancellations must be made before order fulfillment begins. Post-fulfillment changes may incur fees.
- Content Usage: You may use our product images, model names, and specifications for business listings but must create unique descriptions.
- Marketing Communications: By providing contact details, you consent to receive marketing emails, with the option to opt out anytime.
- Pricing and Payment: B2B pricing includes volume-based discounts. Payment is required in advance unless otherwise agreed.
- Shipping and Delivery: Shipping timelines depend on the order and are not guaranteed.
- Returns and Refunds: Defective or misdescribed goods can be returned within 14 days. A 20% restocking fee may apply. Custom orders are non-returnable.
- Intellectual Property: All product-related intellectual property remains with NSO Gear.
- Dispute Resolution: Disputes are governed by Cyprus law and jurisdiction.
- Changes to Terms: We may update these terms, effective upon posting.
- Confidentiality: Both parties agree to keep business information confidential unless legally required to disclose.
- Limitation of Liability: Liability is limited to the purchase price of the disputed product.
- Force Majeure: We are not responsible for delays caused by uncontrollable events.
- Termination: Either party may terminate with notice if the other breaches terms and fails to remedy within 30 days.
- Contact Information: For queries, contact us at b2b@nsogear.com.