Shipping policy

SHIPPING POLICY

DELIVERIES

We have two different type of deliveries, one for domestic (Cyprus) orders and one for overseas

About domestic

All orders are fulfilled daily except Saturdays, Sundays and local Holidays. We will do everything in our power to deliver your order within 1-3 business days. Please to be considered as estimated and not guaranteed delivery time.

Pick Up Point

You can pick up your order from any service points across Cyprus in cooperation with our partner. Choose your desired PickUp point from the list available on checkout.

  • PickUp rate - 3,00€

  • Orders above 15€ - Free

 

About overseas  

Once your order has been received, it will be fulfilled within 48 hours in preparation for shipment. Customers will generally receive their items in 15-20 days from purchase, but it can take up to 4 weeks for high demand items. Additionally the delivery time may affected by shipping company, local customs rules and force majeure. 

We recommended you always check with your local customs before place the order in order to be advised about import rules as far as concern non Europe countries. 

 

RETURNS

If you experienced any issue with your delivered product please inform us within 7 days. Products must be in their original package and intact in order to justify a full refund.

Our company and partners make all the appropriate quality controls in order to avoid defective products. However, please always check the delivered products thoroughly upon delivery and make sure the packaging you received is intact.

If you have any questions about your shipment, please send us a message here or send us an email to info@nsogear.com